Refund policy

For NIVOR, I'd make a few changes before publishing:

  • Change the email to nivor.pk@gmail.com
  • Replace the placeholder return address
  • Remove sections that don't apply (perishable goods, hazardous materials, plants, etc.)
  • Add a clearer cap/apparel-focused return policy
  • Keep the EU 14-day section if you plan to ship internationally

Recommended Refund Policy for NIVOR

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unworn and unused
  • In its original condition
  • With original tags attached
  • In its original packaging
  • Accompanied by proof of purchase

To start a return, contact us at nivor.pk@gmail.com.

Return Address:
A-398 Block-15 Gulistan e Jauhar, Karachi

Returns sent without first contacting us and receiving approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive a defective, damaged, or incorrect item, contact us at nivor.pk@gmail.com within 48 hours of delivery and include photos of the issue so we can resolve it promptly.

Non-Returnable Items

The following items cannot be returned:

  • Sale or clearance items
  • Gift cards
  • Products showing signs of wear, use, washing, or damage caused after delivery
  • Items returned without original tags or packaging

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return the eligible product and place a new order once your return has been approved.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

Items must be returned in their original condition, unworn, unused, with tags attached, and in original packaging.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at nivor.pk@gmail.com.