Shipping policy

At NIVOR, we want your order to reach you safely and on time. We currently offer delivery across Pakistan.

1. Delivery Across Pakistan

We deliver NIVOR products to most cities and areas across Pakistan through trusted courier partners.

Orders are dispatched from Pakistan and delivered to the shipping address provided at checkout.

2. Order Processing

Orders are usually processed within 1–2 business days after they are placed.

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

Orders are not normally dispatched until the required information has been confirmed.

3. Delivery Time

Estimated delivery times are:

Major cities: 2–4 business days
Other cities and areas: 3–7 business days
Remote areas: Delivery may take additional time

These are estimated delivery times and may vary depending on the courier, destination, weather, public holidays, or other circumstances outside NIVOR's control.

Courier services in Pakistan offer different delivery speeds and coverage depending on the destination, so actual transit time can vary.

4. Shipping Charges

Shipping charges will be displayed at checkout before you complete your order.

Any applicable shipping charges will be added to your order total.

5. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders within Pakistan.

For COD orders:

You pay when your order is delivered.
Please provide an active phone number.
We may contact you to confirm your order.
Please make sure someone is available to receive the parcel.

COD is a widely supported e-commerce delivery method in Pakistan, with major courier providers offering dedicated COD services for online sellers.

6. Order Tracking

Once your order has been dispatched, we may provide you with a tracking number through SMS, WhatsApp, email, or another available communication method.

You can use the tracking number to check the progress of your shipment through the relevant courier service.

7. Failed Delivery

If the courier is unable to deliver your order because:

the customer is unavailable,
the address is incorrect or incomplete,
the phone number cannot be reached, or
the customer refuses to receive the parcel,

the courier may make another delivery attempt or return the parcel to NIVOR.

If an order is returned because of an incorrect address, repeated failed delivery attempts, or refusal to accept a COD parcel, additional shipping charges may apply to resend the order.

8. Address Changes

Please contact us as soon as possible if you need to change your delivery address.

Once an order has been dispatched, we cannot guarantee that the address can be changed.

9. Delays

NIVOR is not responsible for delivery delays caused by circumstances outside our reasonable control, including severe weather, public holidays, courier disruptions, incorrect customer information, or other unforeseen circumstances.

We will, however, work with the courier to help resolve delivery issues where possible.